Terms of service

Terms of Service

 

At Zenoraa, we aim to process and deliver your orders safely and efficiently. We work with reliable logistics partners to deliver professional beauty and salon products across India.

1. Order Processing & Dispatch

Orders are generally processed and packed within 24–48 business hours after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been packed and dispatched, you will receive the available shipping and tracking details through the contact information provided during checkout.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location, courier service, weather conditions, holidays, and other circumstances.

Delivery to remote or difficult-to-service locations may take additional time.

The estimated delivery time is indicative and does not constitute a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Free shipping may be available on orders meeting the minimum order value specified on the website or under an applicable promotional offer.

Shipping charges and free-shipping thresholds may change from time to time based on ongoing offers and promotions.

4. Order Tracking

Once your order is dispatched, the applicable tracking information will be shared with you through the contact details provided at the time of placing the order.

You can use the tracking information to monitor the status of your shipment.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Shop number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid phone number

Zenoraa will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address or contact information provided by the customer.

6. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Transportation disruptions

  • High-volume sale periods

  • Incorrect or incomplete address

  • Regional restrictions

  • Other unforeseen circumstances

If your order is delayed beyond the expected delivery period, please contact us with your Order ID so that we can assist you.

7. Failed Delivery / Undelivered Orders

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the shipment, or the courier is unable to contact the customer, the shipment may be re-attempted or returned to Zenoraa.

If the order is returned to us, any re-shipping may be subject to additional shipping charges.

For prepaid orders returned because of customer-related delivery issues, any applicable refund will be processed after the shipment is received and verified, subject to applicable deductions and our Refund & Return Policy.

8. Cash on Delivery (COD)

COD availability may depend on the delivery location, order value, courier availability, and other applicable conditions.

Additional COD charges, if applicable, will be displayed during checkout before the order is confirmed.

Customers placing COD orders are requested to remain available at the provided delivery address and ensure that the registered phone number is reachable.

9. Damaged Packages

If the package appears visibly damaged, tampered with, or opened at the time of delivery, customers are advised to:

  1. Take photographs/videos of the package before opening it.

  2. Record an unboxing video while opening the package.

  3. Check the products immediately after delivery.

  4. Contact Zenoraa within 48 hours of delivery if any product is damaged, missing, or incorrect.

Please refer to our Refund & Return Policy for further information regarding damaged or incorrect products.

10. Partial or Missing Items

If any product is missing from your shipment, please contact us within 48 hours of delivery with your Order ID and relevant photographs/videos of the received package and its contents.

After verification, Zenoraa may arrange the missing item or provide an appropriate resolution.

11. Delivery Areas

Zenoraa currently aims to deliver products across serviceable locations in India.

Delivery availability may vary depending on the PIN code and courier serviceability.

12. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes cannot be guaranteed once the order has been packed or dispatched.

13. Contact Us

For shipping or delivery-related assistance, please contact:

Zenoraa – Professional Beauty & Salon Products

Phone / WhatsApp: 9560253301
Email: zenoraaprofessional@gmail.com
Website: Zenoraa.in

Please mention your Order ID when contacting us regarding an existing order.

Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

We generally respond to customer queries within 24–48 business hours.